David Klaphaak

PROFILE

I have extensive experience in software and product development, and have been lucky to work with and learn from many talented people. I am grateful for the opportunities. I am looking for a program management or quality analyst position in a dynamic environment where work is more than a mundane repetition of tasks, people have a sense of humor, are able– and allowed– to laugh at their mistakes and are encouraged to learn. Such an environment provides opportunities to create novel solutions that exceed expectations.

EDUCATION

Code Louisville Louisville, KY

Continuing studies in programming and software design 2015 – present

Rhode Island School of Design Providence, RI

Master of Fine Art - Painting 1993

Hampshire College Amherst, MA

Bachelor of Arts 1988

COMMUNITY INVOLVEMENT

Friend's Meeting of Louisville

WORK HISTORY

Amore di Mona Specialty Chocolates Louisville, KY

Chocolatier 2013 – present

Amore di Mona is a start up chocolate brand specializing in vegan, non-allergenic confections. I participate in all areas of production, office organization and digital assets. Self-motivation and task prioritization are essential in this environment. The work is physically and mentally demanding with multiple deadlines throughout the year related to design, production and marketing. In many way, it is an application of agile project management using scrum methodology.

John McNeil Studio Berkeley, CA

Sr. Quality Analyst May, 2009 – May, 2010

In 2009, McCann WorldGroup was purchased by IPG. At that time, John McNeil established his own digital content studio. I joined this group to establish the Quality Assurance processes, equipment, baseline testing requirements, and defect tracking database for the Web applications and advertising collateral produced by the studio.

Oversaw all initial SQA set up for the studio
Established baseline acceptance criteria, and best practices
Tracked scheduling and QA resources for all projects

McCann WorldGroup - Contractor San Francisco, CA

Quality Analyst April, 2008 – February, 2009

Worked in an agile development team to establish test plans, track resources, and execute tests for client applications and websites.

Responsible for ad hoc testing, bug reporting and tracking for client applications and websites in a cross-platform environment
Formalized build qualification, bug reporting and regression, identified and tested new features in the product, tested web analytics for accuracy and tagging
Worked with development and creative producers to identify risks and potential deficiencies in implementation and scheduling

Gap, Inc. - Contractor San Francisco, CA

Quality Analyst October, 2007 – March, 2008

Worked independently and with the team to execute scripted testing for internal product tracking and collaboration software (Product Life Cycle Management – PLM).

Performed ad hoc and automated testing, and tracking for PLM
Identified and tested new features in the product, and worked to accurately define and regress bugs
Established new automation suites on the Mac platforms using EggPlant automation and AppleScript

Apple, Inc. - Contractor Cupertino, CA

Quality Analyst June, 2006 – July, 2007

Worked as part of a 20+ team performing ad hoc and scripted testing for the Keynote presentation application on a wide range Apple's hardware devices.

Qualified daily builds for regression testing, reported new bugs, regressed outstanding issues, identified and tested newly implemented code in the product, worked across teams and products to accurately define bugs outside of our production cycle
Filed 619 independent bug reports during a one year contract: 10% crash/data loss, 23% major feature broken, 40% minor/cosmetic bug, 27% other/duplicate

Adobe Systems San Jose, CA

Quality Engineering and Project Manager 1999 – 2006

Drove timely achievement of project milestones in a market focused software development environment. Facilitated workflow between diverse groups in the development process including:
Product Marketing, Engineering, Quality Engineering, Manufacturing, Instructional Communications, and User Support

Resolved issues efficiently to deliver two 1.0 product products, dot releases
Established bug and feature review procedures targeting each stage of development
Managed and helped grow the SVG QE team from eight to 20 employees over two years
Defined tasks in a team effort to develop over 400 test case scenarios for the Adobe SVG viewer
Prioritized and assigned workload for 18-member Adobe Photoshop Album QE team
Coordinated with management from four product teams to quickly resolve inter-operability issues across platforms and related software